TATHATA Shipping & Delivery Tracking Guide
At TATHATA, we firmly believe that the journey of a jade piece begins not only with its design and material selection but also extends through a safe and reliable shipping process. Every customer who chooses TATHATA purchases more than just a piece of jewelry, they receive an affirmation of quality and trust. Therefore, we adhere to strict standards in our logistics arrangements to ensure that each jade piece is delivered to you safely, securely, and traceably. To provide tailored shipping protection based on order value, we currently partner with two internationally renowned logistics companies: SF Express and FedEx.
1. Shipping Method Instructions
To achieve the optimal balance between security and efficiency, we arrange different shipping solutions based on the order value:
- Orders Under $500: We will ship via SF Express.
SF Express has a well-established logistics network and stable transportation system across Asia and various international regions. It offers reliable delivery times and a clear, transparent tracking system, making it highly suitable for shipping high-value jewelry of small to medium value.
- Orders Over $500: We will ship via FedEx.
For higher-value orders, we choose FedEx to provide a greater level of international shipping protection. FedEx has a comprehensive global logistics system, precise tracking capabilities, and a delivery confirmation mechanism, offering more secure transportation support for high-value jade pieces.
Regardless of which logistics company is used, all orders go through the following process before shipment:
- Strict product quality re-inspection
- Secure packaging
- Shipping information confirmation and system registration
- Shipping record archiving
We are committed to ensuring that every piece is handled safely and reliably throughout the entire process from dispatch to delivery.
2. How to Track Your Shipment
To help you stay updated on your package's delivery status in real time, we provide the following step-by-step tracking instructions:
- Step 1: Find Your Tracking Number
Open the email you used when placing your order and locate the Shipment Notification email from TATHATA. In the body of the email, you will find a tracking number, this may consist of both letters and numbers (for SF Express) or numbers only (for FedEx). Please copy this tracking number.
- Step 2: Visit the Corresponding Courier's Official Website
Based on the courier service used for your order, go to their official website:
- If the email indicates shipment via SF Express → Visit the SF Express official website
- If the email indicates shipment via FedEx → Visit the FedEx official website
Please be sure to check through official channels to ensure information security and data accuracy.
- Step 3: Enter Your Tracking Number
On the courier's official website homepage, you will usually find a tracking search field.
Paste the copied tracking number into the search bar, then click "Track" to check the status.
After clicking "Track," the system will display the current shipping status of your package, such as:
- Shipment picked up
- In transit
- Customs clearance
- Out for delivery
- Delivered
You can check the time and location updates shown on the page to find out which city your package is in and its estimated delivery time.
3. Delivery Suggestions and Precautions
When your package arrives, we recommend that you: Check that the outer packaging is intact before signing for delivery. If you notice any visible damage, please take photos for documentation. If any issues arise, contact the courier company and TATHATA customer service immediately. We will assist you in resolving the matter promptly.
As a natural mineral, jade possesses a unique structure and holds significant value. We understand that every shipment carries the expectations and trust of our customers. Therefore, TATHATA is committed to:
- Using traceable and trackable official logistics channelsMatching shipments with the safest delivery options based on order value
- Providing clear and transparent tracking methods
- Offering continuous customer support throughout the shipping process
From design and craftsmanship to delivery, we strive to provide you with a complete and worry-free shopping experience.
At TATHATA, every piece of jade embarks on a journey from nature to the one who wears it. Our choice of SF Express and FedEx reflects our commitment to achieving the optimal balance of security, efficiency, and professionalism.
Should you encounter any issues while tracking your shipment, please feel free to contact us at any time. Thank you for your trust in TATHATA. May your jade arrive safely and bring you peace and joy the moment it reaches your hands.
📦 Shipping Instructions: Once your order is confirmed at TATHATA, delivery will be arranged within 3–5 days.