Frequently Asked Questions
FAQ
Shipping & Delivery
When will my order be shipped?
Orders are typically processed and shipped within 3–5 business days after the order is placed.
Please note that some orders may include handcrafted processing, custom settings, or certificate applications. In these cases, the shipping time will depend on the actual completion status of the work.
Our team will keep you informed throughout the process. For specific timelines or special requests, please feel free to contact our customer service team for assistance.
Once your order has been shipped, you will receive a tracking number via email so you can follow your package.
We offer worldwide shipping to ensure your jadeite reaches you safely.