Purchase Guide

Understanding Jadeite and Custom Orders at TATHATĀ

Before welcoming a piece of jadeite into your life, we kindly ask you to review the following notes. This is not just a product explanation—it is an invitation to understand and honor the nature of sacred materials.

🌿 About Natural Jadeite

All jadeite used by TATHATĀ is certified natural Type A jadeite, untreated by chemical or artificial processes.
Jadeite is a natural mineral formed over millions of years. As such, it may display natural textures such as silk lines, mineral streaks, stone grains, crystal clouds, or root-like color veins. These are not flaws, but intrinsic characteristics of its natural origin.
If you seek ultra-clear, flawless visual effects, please let us know in advance—we will recommend suitable stone types.

💎 About Custom-Made Pieces

Most of our pieces are bespoke designs, co-created with clients based on their intentions, chosen jadeite, and energy themes.
Metal settings include 24K / 18K / 14K / 9K gold options, available in yellow gold, white gold, and rose gold tones. Diamond pavé or accent settings are also available.
Once the design and quotation are confirmed, all custom-made items are non-refundable and non-cancellable. We appreciate your understanding.

📏 Sizing & Wear

Please confirm ring sizes, chain lengths, and relevant measurements before ordering. We are happy to assist if needed.
Each piece is handmade, and subtle variations may occur based on individual fit. We offer reasonable resizing and aftercare support.

🔍 Color & Photography

All pieces are photographed under natural light to preserve authenticity. However, color perception may vary across screens and lighting conditions.
Jadeite naturally displays light shifts and glow under different angles. Please contact us if you would like to receive additional videos or photos before purchase.

🕊️ After-Sales Support

If any non-human structural issue (e.g., setting looseness) is found within 7 days of receipt, we offer one complimentary repair.
For long-term wear, we also provide polishing, resizing, and care guidance upon request.

📦 Shipping & Customs

International orders are shipped via trusted services such as DHL or FedEx with tracking and optional insurance.
Customs duties are subject to the policies of your country and are the responsibility of the customer. Please familiarize yourself with your local regulations.

💌

Each TATHATĀ piece is a co-creation between your story and the stone’s spirit.
We are here to translate what you imagine into a tangible blessing—crafted in jade, guided by your inner vision.

If you have any questions, please feel free to reach out. We respond with sincerity to every inquiry.