Frequently Asked Questions

1. What makes your jadeite products unique?

Our jadeite products are carefully selected from the world-renowned mines in Myanmar, crafted with exquisite artistry that blends spirituality and design. Each piece reflects the creativity and spiritual essence of the customer, creating a truly unique work of art.

2. How do I begin customizing my jadeite piece?

The customization process is simple and intuitive. First, you can choose from our selection of jadeite raw stones, then collaborate with our designers to finalize the design style, setting materials, and other details. We will provide you with design options to ensure every aspect meets your vision.

3. How long does it take to create a custom jadeite piece?

The typical creation time is 4 to 6 weeks, depending on the complexity of the design and craftsmanship involved. Throughout the process, we will stay in touch with you to keep you updated on the progress and ensure your requirements are met.

4. Will my jadeite jewelry fade over time?

The jadeite we offer is natural, untreated, and highly durable. When worn under normal conditions, jadeite will not fade. In fact, it will gradually develop a deeper, more radiant shine as time passes.

5. What types of settings do you offer for custom jewelry?

We offer a variety of high-end setting materials, including 24K gold, 18K gold, 9K gold, and 925 silver. Each material has its unique appearance and feel, allowing you to choose the perfect option based on your preferences and budget.

6. How should I care for my jadeite jewelry?

To ensure the longevity of your jadeite jewelry, avoid exposing it to high temperatures, chemicals, or hard objects. We recommend cleaning it regularly with a soft cloth and avoiding harsh cleaning agents. When wearing it, also try to avoid placing it in high-pressure environments.

7. Can I make changes to the design during the customization process?

Yes, you can work with our designers to make changes to the design during the process. We are committed to ensuring that the final product meets your expectations, and we are happy to adjust the design as needed.

8. What happens if I am not satisfied with the final customized piece? Can I get a refund?

We highly value customer satisfaction. If you have concerns about the design during production, we will work closely with you to make adjustments. As stated in our terms and conditions, once the custom piece is completed, refunds are not available. However, we will do everything possible to ensure that the final product meets your expectations.

9. How can I contact your customer service team?

You can reach our customer service team through the Contact Us page or by calling our customer service number. We strive to respond within 24 hours to assist you with any questions or concerns.

10. Do you offer international shipping?

Yes, we provide international shipping services. Shipping fees and delivery times will vary depending on the destination and weight of the order. Please check the shipping details at checkout for more information.